Our Mission and Vision
Since Mark Holding Company (MHC) – the parent company of Mark Motors Thailand – was founded, our corporate culture has evolved and been enriched by the addition of new leadership and companies. But all along it has operated by a core set of values: a fundamental commitment to integrity, a dedication to improving customer service, a focus on positive outcomes for customers, a devotion to topmost quality and selection and a passion for excellence, among others. Mark has always placed emphasis on building partnerships and contributing to the success of our various customer groups from individuals to dealership groups to distributors to corporations to governments to armies to non-profit groups. Our company’s mission, vision, and core value statements build on that focus.
To be world’s most trusted automotive exporter – employing the industry’s best employees, and most advanced support systems – all with the recognition that customer service is our highest priority. We intend to be known by our customers as a dedicated provider of professional, superior service and as a premier source of competitive, high-quality products and services; and by our employees as an exceptional place to work.
“We are in business to “WOW” our customers by providing a range of high quality automotive products and services quickly, conveniently and affordably. We will work everyday to compel our customers to speak positively about us to others, and to continue to enjoy doing business with us for many years and over many generations in their family.
Our mission is to first exceed the expectations of our customers and associates and then work on shifting their expectations to a higher level of functioning where we contribute to and are committed to their long-term success.
Our goal is to be the benchmark for excellence in every aspect of our business. We are dedicated to delivering exceptional service and value.
Our promise is to create an environment of mutual trust and respect; to promote personal and professional growth; to foster teamwork and associate involvement; and to demand the highest ethical standard from ourselves.
Our resolve is to be fair, sensitive, honest, trusting, and trustworthy in all our dealings among ourselves, our customers, our vendors, and with the community at large. We will obey all the laws, in fact and in spirit, and we will always do the right thing, in every situation, to the best of our abilities.
Our team members will operate with the highest level of integrity and we will continue to build our reputation, through our promise, our community involvement, and our commitment to the environment.
Our commitment to this mission makes our company a place where people want to work and do business.
It is our mission to destroy the myth that you can not have price, quality and service at the same time. We believe responsible companies can sell high quality products at fair prices by reducing their overhead and spending. While some of the name brands we sell are higher priced than some imitators, we will continue to offer the highest quality products at the lowest possible prices.
- We commit to exceeding our customers’ expectations for quality, responsiveness, and professional excellence while delivering highest quality automotive products and services within the agreed price and schedule
- We maintain the highest standards of ethical behavior and professional integrity
- Treat our customers as we want to be treated and as they want to be treated
- We employ people of exceptional creativity, automotive expertise, and determination who work closely with one another and with our customers
- Provide a one stop, easy to navigate source for all vehicles, parts and accessories
- We pursue technical growth and market diversification to increase value for our customers and opportunity for our employees
- We foster a working environment that encourages objectivity, professional growth, and entrepreneurial freedom
We take considerable time and effort in understanding and evaluating a new product before selling it on Mark Motors Thailand. Before a product can be sold at Mark Motors Thailand, it must get final approval from Mark, Rick or Mike. If the product is not good enough for us, it is not good enough for our customers. Some of the methods we use when investigating new products may include:
- A Hands on inspection
- Review of the manufacturers record
- Review of various websites and customer reviews of products
- A close look at the installation instructions and Warranty
- Personal interviews with management and or individuals related to the manufacturer of a product
- We try the product ourselves
- Products may be discontinued at any time if we feel that they do not meet our standards.
- Some product lines and or distributors provide lines with thousands of SKUS. While we can not review each individual item we take a look at the company as a whole
MMD (Mark Manufacturing Division) is engaged in production of top quality 4×4 accessories and we take great pride in their quality. Our reputation is riding on these products so our customers often prefer Mark branded products over some of the marquee brand name as they can save money while getting a product they can bank on.
By reducing inventory and freight costs we are able to provide you products at the lowest possible delivered prices.
Our sales department is open 7 Days A Week. We can be contacted by phone, fax, email, or snail Mail.
How we achieve our mission is as important as the mission itself. Here are our core values that are the guides by which we navigate:
Corporate relationships and customer success: Businesses don’t care how much we know and what we sell, until they know how much we care. We define our success by our customers’ success. We are committed to delivering quality, meeting expectations and satisfying customers
Professional and Personal Excellence: Excellence inspires others, and brings positive results in everything we do. We want to perform superior work
Teamwork: Teamwork produces and continues the dream of the company.
Servant hood: Treat others how you would prefer to be treated.
Character: How we present, represent, and perform when no one is looking.
Integrity: Ethics are our foundation and constant commitment – unchanging and unwavering. We are accountable to lead by example and uphold the highest standards of integrity. We stand strong on what we believe in and model the message to our customers and to ourselves.
Importance of the Individual: Our people are our most important asset – we hire those with high capability and potential. We value the skills and expertise of a diverse work force. We strive to provide each person with the freedom to grow personally and professionally. We have a say in the management of our Company
We will keep sharp, staying in touch with people, and maintaining communication in a sincere and genuine way.
These are all successful as a result of commitment, determination, and plenty of hard work for you…The Customer.
Mark Motors Thailand is dedicated to the delivery of quality automotive products and services at lowest possible prices contributing to the success of our dealer, corporate and governmental customers throughout the world. We believe high ethical standards are essential to the achievement of our individual and corporate goals. As such, we fully subscribe to the following commitments:
To Our Customers:
- We shall place the highest priority on the quality, timeliness, and competitiveness of our products and services
- We shall pursue our objectives with a commitment to personal integrity and high professional standards
To Our Fellow Employees, Present and Prospective:
- We shall promote an environment that encourages new ideas, high-quality work, and professional achievement
- We shall treat our fellow employees honestly and fairly; and we shall ensure equal opportunity for employment and advancement
- We shall share the rewards of success with those whose honest efforts contribute to that success
To Our Vendors, Suppliers, and Subcontractors:
- We shall be fair and professional in all our business dealings and shall honor our commitments to our business partners
- We shall endeavor to select vendors, suppliers, and subcontractors who will adhere to our ethical standards and commitment to quality products and services
To Our Neighbors:
- We shall be responsible citizens, respecting the laws and customs of each community in which we live and conduct business and contribute a portion of our profits to ameliorate the lot of have nots in the community and to provide urgent assistance in times of nature emergencies